Refund policy
Returns & Refund Policy
At BR Luxe Scents, we take pride in providing premium inspired fragrances and home fragrance products. Due to the personal nature of our products and for hygiene and quality assurance reasons, we maintain a strict Returns and Refund Policy.
Change of Mind
We do not accept returns, exchanges, or refunds if you:
- Change your mind after placing an order.
- Prefer a different fragrance after receiving your order.
- Decide you no longer want the product.
- Ordered the incorrect product.
Please review your order carefully before completing your purchase.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged during transit,
- Defective,
- Or you receive the wrong product,
please contact us within 48 hours of receiving your parcel.
To assist us in resolving your claim, please provide:
- Your order number.
- Clear photographs of the product.
- Photographs of the packaging.
- A brief description of the issue.
Once your claim has been reviewed and approved, we may, at our discretion:
- Replace the product,
- Exchange the item, or
- Issue a refund where appropriate.
Conditions for Returns
Approved returns must:
- Be in their original packaging.
- Be unused and in the same condition as received.
- Include all original accessories or components where applicable.
Products that have been opened, used, altered, or damaged after delivery are not eligible for return unless they are defective.
Fragrance Expectations
Our fragrances are inspired by well-known designer scents but are independently produced and are not affiliated with the original designer brands.
Fragrance is a personal preference. Differences in individual taste, skin chemistry, or scent perception do not qualify as defects and are therefore not grounds for a return, exchange, or refund.
Shipping Costs
Original shipping charges are non-refundable.
Where a replacement is approved due to our error or a verified product defect, BR Luxe Scents will cover the reasonable shipping costs associated with the replacement.
Order Cancellations
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been packed or shipped, it cannot be cancelled.
Contact Us
For any questions regarding returns or refunds, please contact us at:
BR Luxe Scents
Email: sales@brluxescents.co.za
WhatsApp: 082 844 9832
We are committed to resolving genuine product issues fairly and efficiently while maintaining the highest standards of product quality and customer service.