Shipping Policy

Effective Date: 1 July 2026

At BR Luxe Scents, we are committed to delivering your order safely, efficiently, and with the care your luxury fragrance purchase deserves.

Please read our Shipping Policy before placing your order.

Order Processing

Orders are processed during our normal business hours:

Monday – Friday

08:00 – 17:00

Orders placed on weekends or public holidays will be processed on the next business day.

Once your payment has been successfully received and verified, your order will be prepared for dispatch.

Please allow 1–3 business days for order processing during normal trading periods.

During promotional campaigns, holidays, or peak shopping seasons, processing times may be slightly longer.

Shipping Within South Africa

We currently deliver throughout South Africa using trusted courier partners.

Estimated delivery times are:

• Major cities: 2–4 business days
• Regional and outlying areas: 3–7 business days

Delivery times are estimates only and may vary depending on your location and courier operations.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery address and order value.

Free Standard Shipping is available on all orders over R800 within South Africa.

Where shipping charges apply, the applicable fee will be displayed before payment is completed.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or WhatsApp message containing your tracking information (where available).

You can use this information to monitor the progress of your delivery.

Delivery Address

Please ensure that your delivery information is complete and accurate before placing your order.

BR Luxe Scents cannot be held responsible for delays or failed deliveries resulting from:

• Incorrect delivery addresses
• Incomplete contact information
• Customer unavailability during delivery

Additional courier charges resulting from incorrect information may be payable by the customer.

Delivery Delays

While we work closely with reliable courier companies, delivery delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions
• Public holidays
• High parcel volumes
• Industrial action
• Remote delivery locations
• Other unforeseen events

We appreciate your patience should such delays occur.

Damaged Parcels

If your parcel arrives visibly damaged, please:

• Take photographs of the parcel before opening it.
• Notify us within 48 hours of receiving your order.
• Email us with your order number and supporting photographs.

We will investigate the matter promptly and work towards an appropriate resolution.

Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your order, please contact us within 48 hours of delivery.

We will review the issue and resolve it as quickly as possible.

Failed Deliveries

If a parcel is returned to BR Luxe Scents because:

• The delivery address was incorrect,
• Delivery could not be completed after reasonable attempts, or
• The parcel was unclaimed,

the customer may be responsible for any additional shipping costs required to resend the order.

International Shipping

At this time, BR Luxe Scents ships within South Africa only.

We look forward to expanding our delivery services internationally in the future.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

BR Luxe Scents

📧 Email: sales@brluxescents.co.za

📱 WhatsApp: 082 844 9832

📍 Location: 1958 Zone 4 Letlhabile, Brits, North West, 0264, South Africa

Thank you for choosing BR Luxe Scents. We appreciate your support and are committed to ensuring your order reaches you safely and promptly.